AI agents for WhatsApp. They resolve requests, and know when to hand off.

How is a WhatsApp AI agent different from a menu-based chatbot?

A menu-based chatbot makes customers pick from options and gets lost when they type something unexpected. An AI agent understands messages as they're written, checks real data (the order, the calendar, inventory) and completes the task within rules you define.

We don't build general-purpose assistants that chat about anything; each agent is focused on the specific tasks of your business.

What can a WhatsApp AI agent handle?

High-volume, everyday requests with a clear answer in your systems or policies:

• Customer support: FAQs, hours, policies and request follow-ups.
• Sales: capturing lead details, answering product questions and logging the opportunity in your CRM.
• Scheduling: offering open slots, confirming, rescheduling and sending reminders.
• Order status: checking your ERP or shipping system and replying with current information.
• Routing: figuring out what the customer needs and sending them to the right team.

How do you stay compliant with WhatsApp and Meta policies?

Building on the official platform helps protect your number from being restricted. In practice, that means:

• Using the official WhatsApp Business Platform, never unofficial automation tools.
• Messaging first only people who have opted in, using Meta-approved templates.
• Replying within the customer service window rules the platform defines.
• Always giving customers a way to reach a person.
• Handling personal data according to your privacy policy and the laws that apply to your business.

When does the conversation go to a human?

You set the rules with us: when the customer asks for a person, when they're frustrated, when the request involves money (refunds, discounts, exceptions) or when the agent doesn't have enough information. Your team receives the conversation with a summary and context, so the customer never has to repeat themselves.

Every conversation is logged, so you can review what the agent said and improve its instructions.

Can you support customers in English and Spanish?

Yes. Our team is bilingual and based in Bogotá, Colombia, in a time zone aligned with US Eastern and Central time. That's useful if WhatsApp is how your Hispanic customers in the US or Latin America prefer to reach you.

What do you need to get started?

Before we build the agent, we get the groundwork in place so the launch doesn't stall on setup:

• A verified Meta business account in your company's name.
• A phone number for the WhatsApp Business Platform.
• The message templates you'll use to start conversations, submitted for approval.
• Least-privilege access to the systems the agent will check: CRM, ERP, calendar or inventory.
• A clear list of what the agent handles on its own and what always goes to a person.

How do we work?

1. 01

   Assessment

   We review what customers message you about and what your team resolves today.

2. 02

   Design

   We define tasks, integrations, templates and human handoff rules.

3. 03

   Pilot

   We run it on real conversations and measure against your current baseline.

4. 04

   Production

   We deploy it with monitoring, conversation logs and ongoing improvement.

Frequently asked questions

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